One Call Now | Privacy Policy

One Call Now™'s Privacy Policy

Except as set forth herein or in the Service Agreement, we never have and never will sell, lease, rent or give any personal information about you, your group, their phone numbers or messages to any third party. All our employees have signed a pledge to keep your personal data private.

We take our responsibility to protect the privacy and confidentiality of our clients very seriously. That is why we've outlined our Privacy Code below - because we want you to know why we ask for personal information, how we keep personal information confidential and how you can inquire about the personal information we request.

Occasionally - in order to offer our products or service updates that may be of interest to you - we will communicate by mail, telephone or electronic means.

For more information about our privacy policies, please call our Customer Care Department toll-free at 877-698-3262. Or, send us an email from Contact Us and we'll respond within 2 business days.

Privacy Code

This Code applies to MyTeam1, LLC, doing business as One Call Now™. Reference throughout this Code to "One Call Now™", "we", "our" and "us" are treated identically.

Payment security
Making a purchase at One Call Now™.com is 100% safewe guarantee it.

When we request personal information from you (such as name, address, phone number and credit card number), it is done on our secure servers.

We are so confident in our security that we guarantee you'll pay nothing if unauthorized charges are made to your credit card while ordering from One Call Now™. Federal law limits your liability for unauthorized charges to your account. The Fair Credit Billing Act states that your credit card company (creditor) cannot hold you liable for more than $50 in the unlikely event a fraudulent charge occurs on your account. If you encounter a fraudulent credit card charge from One Call Now™, don't worry, we'll pay up to $50 of liability. No credit card risk-guaranteed!

In the unlikely event of a fraudulent use of your credit card at One Call Now™, you must notify your credit card company in accordance with its rules and procedures. One Call Now™ only covers this liability if the unauthorized use of your card resulted through no fault of your own from purchases made at One Call Now™.com while using our secure servers.

Please read the balance of our privacy policy below for more information.

What Is Personal Information?
Personal information is any information that identifies you as an individual. Personal information includes your name, address, phone number, e-mail address, organization, as well as your personal financial records, identification numbers (such as your credit card number).

Why Does One Call Now™ Ask For Personal Information?
We want to help you achieve your goals with value-added message delivery service that allows us to establish a lasting relationship that grows to meet your changing needs. And the better we know you, the better we are able to serve you. That's why we ask for personal information, so that we can:

understand your needs
determine the suitability of our products and services for you
determine your eligibility for our products and services
provide you directly with information and offers on our products and services - or those of others - that can benefit you.

You can choose not to provide us with some, or all, of your personal information. But please understand that if you make this choice, One Call Now™ may not be able to provide you with the product, service or information you wish. If you have any questions, just ask us. And you can rest assured that if a new application for your personal information arises, we'll ask for your consent first.

How Does One Call Now™ Safeguard My Personal Information And Keep It Confidential?
Each and every one of our employees is responsible for maintaining the confidentiality of all personal information to which they have access. We run an array of background, criminal, and financial checks on every employee, and all employees are subject to random drug testing; all in our efforts to protect your privacy and information as best we can. As a condition of employment, our employees are required to sign a confidentiality agreement that binds them to this responsibility - even if they leave or retire from One Call Now™. We keep our employees informed about our policies and procedures for protecting personal information and reinforce the importance of complying with them. All employees are also required, as a condition of employment, to conform to these policies and procedures.

In addition, One Call Now™ has comprehensive security controls to protect against the unauthorized use, alteration, duplication, destruction, disclosure, loss or theft of - and unauthorized access to - your personal information. We ensure the physical, organizational and electronic security of your personal information through the use of secure locks on filing cabinets and doors, restricted access to information processing and storage areas, limited access to relevant information by authorized employees only, and passwords, PINs, pass keys and the encryption or scrambling of electronically transmitted information. We also have strict procedures in place for destroying, deleting or disposing of personal information when it is no longer required for the purposes set out in this Policy - or by law - to prevent unauthorized access to such information.

We may use other companies to provide services to you on our behalf. In such cases, we have contracts in place that hold these companies to the same high standards of confidentiality by which we are governed and require that any information provided by us be kept strictly confidential and used only for the purposes stated in the contract.

Would One Call Now™ Ever Release My Personal Information?
One Call Now™ has a strict policy of not releasing personal information about our clients, unless:

You have consented to the release of personal information. For example, you are part of a larger organization and want them to be able to reach you.

We have a legal obligation. For example, we may release personal information about a client to legal authorities in cases of the public's interest, criminal activity or the detection and prevention of fraud. If we release information for any of these reasons, we keep a record of what, when, why and to whom such information was released.

Under no circumstances do we sell or give lists of our clients to others for their use. If we obtain client lists from other organizations, we ensure that they have their clients' consents on file before disclosing the lists to us.

How Does One Call Now™ Keep My Personal Information Accurate?
One Call Now™ is committed to maintaining the accuracy of your personal information for as long as it is being used for the purposes set out in this Policy, and you play an active role in keeping us up-to-date.

Prompt notification of any changes - for example, to your address, e-mail address or telephone number - will help us provide the best possible service. Please advise us if you discover, upon review of your personal information, that amendments are required.

How Can I Access My Personal Information?
If you want to review or verify your personal information - or find out to whom we have disclosed it, as permitted by this Policy - please contact us.

In some instances, we may not be able to grant your request, such as if the personal information:

Contains references to other persons
Is subject to attorney-client or litigation privilege
Includes our own proprietary and confidential information
Has been destroyed due to legal requirements or because it was longer needed for the purposes set out in this Policy
Is too costly, in our determination, to retrieve
Cannot be disclosed for legal reasons.

If we are unable to provide access to your personal information, we will provide you with an explanation.

Does One Call Now™ Retain My Personal Information?
One Call Now™ keeps your personal information for as long as it is needed to meet the purposes set out in this Policy. The length of time we retain your personal information is also affected by: (1) the type of service you have with us, and (2) any legal requirements we may have to meet. In addition, we have retention policies in place that govern the destruction of personal information.

Acquisition of One Call Now™
In the event that One Call Now™, or substantially all of its assets are acquired, you consent to the transfer of your information as one of the transferred assets, to be used as defined above.

One Call Now™ is a service and service mark of Myteam1, LLC.

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What Our Customers Are Saying... more »

"I can only begin to tell you how popular this service is with our team parents!"

"Thank you for walking me through the process step-by-step without a glitch. My message was sent successfully thanks to your help."

"Our children’s safety is of the highest concern and One Call Now has provided us with a means to ensure safety—quickly!"

"Using One Call Now has allowed us to get the messages to our members without trying to get volunteers to physically make all the calls themselves. It has saved us hundreds of man hours!!"

"One Call Now has revolutionized the way we can communicate with the several hundred kids and their parents in our league"

"The countless hours over a course of a season this will phone messaging service will save you is truly hard to believe. Every coach I shared this with spent the rest of the season saying thank you."

"Our bus broke down and we were stranded with 38 Youth, in the middle of nowhere, 2 hours from the church. With one call I was able to reach all 38 parents to let them know we would be late getting back to the church."

"One Call Now is a service that has made the coaching jobs much more efficient and enjoyable. Thank you for this remarkable service!!!"

Before we started using One Call Now, last minute changes or announcements to parents or staff used to take me hours. Now that we use One Call Now, I can record 1 message and send it to everyone at once.

"I was impressed that there was no equipment to buy and maintain. One Call Now service far exceeded my expectations."

"I can easily send out a call to each of the 79 telephone numbers I have, and not only reach my cast and crew members in minutes, but also, using the touch tone response feature, find out who would be available for an extra rehearsal."

"When our Rangers advanced to the semifinals based on tie-breaker points from a game played one hour after ours, parents didn't need to stay at the fields waiting for results, just head back to the hotel pool and wait for my One Call Now message"

"I used it today. It is awesome! This service is great!!!! Everyone I talk to I am telling them to sign up."

SIMPLE and DIRECT COMMUNICATION that is efficient! That is how One Call Now helps me manage our busy and changing schedule in the youth soccer world more easily, saving ME a lot of time and energy!!

"Every year our middle school ministry hosts a summer kick-off LUAU. Using One Call Now to promote it this year, we recorded the call using surfer lingo and music in the background. Our families loved it."

"Thanks so much for ensuring that working parents with hectic schedules had the ability to do their jobs, and spend more time with their children at night. One Call Now is a lifesaver for me."

"I just want you to know how pleased I am with this service. One Call Now has saved us hours in manual phone calls and given us the best tool to contact our entire team with one phone call!"

"I was outspent 3-to-1 on mailings, newspaper ads and yard signs, and the other party had far more registered voters, yet, the response from calls One Call Now made led to my upset victory"

"We had Dick Van Dyke record our message to Malibu voters. A referendum that was expecting a close vote and less than 40% turnout, had record turnout, and we won with 58% of the vote."

"Our soccer club has ten competitive teams and two high school teams that utilize the One Call Now service. We have found it invaluable due to the ever changing weather and the rescheduling of games and practices."

"The staff is always helpful and courteous and stand ready to share savings when available; our group did not used all time calls allotted to us therefore a staff member evaluated our usage to a great savings to us."

We've had very positive responses from our families. They were very appreciative about improving the communication between the school and our families.

"Our Preschool Director would use One Call Now to record messages describing how we were responding to the epidemic and what experts were consulted."

"Also, the personnel at One Call Now are 1st class! They walked me through any difficulties I was encountering. I would highly recommend One Call Now to all coaches. Thanks for your service and support!"

"We learned about the services of One Call Now on Saturday night, and we needed the message to get delivered to all voters in Malibu on the following Monday morning."

"I made one call, recorded the message, and bang—every parent got the message. We had a huge turnout despite bad weather. I could have sent flyers, but they rarely get a good response, I doubt most parents ever see them."

"Our prayer chain is now using this service. No more time-consuming too busy phones, answering machines that can’t pass on immediate messages, or changed messages."

"One Call Now has improved communications for my youth ministry work tremendously. The customer service agents are so accommodating: I can hardly believe how easily it is to adjust the accounts to fit my needs."

"This is PRAISE for tech support at One Call Now. They were so supportive and worked very hard to input our shopping center merchant list under the 'threat of an impending Hurricane Dennis' where time was most important."

"I am amazed out how effective and easy this was. What a great idea!"

- Steve H.
Northern KY Vipers

- Stephanie E.
Asst. Director Communications & Marketing
Wright State University - Dayton, OH

- Gail K.
Nelson County Kentucky Schools

- Mary Jane Fitzpatrick
WNY Snowmobile Club of Boston - Boston, MA

- Scott K.
Assistant President
Englewood Little League - Englewood, OH

- Matthew S.
St. Joseph St. Thomas Soccer U-6 Rockets

- Janice C.
Pastor
Ansonia Church of God

- Tonya C.
Troy Fastpitch Association - Troy, OH

- Angela M.

- Harold M.
South Trail Church of Christ

- Barbara M.

- Gregg H.
QWEST Soccer Club - Kansas City, MO

- Pete W.
Hot Shots Basketball

- Chris B.

- Josh D.
Dayspring Baptist Church

- Angie M.

- Fae O.
DSA White U17

- Frank H.
City Council Member

Malibu California Citizens Initiative Campaign

- Mark C.
Three Lions Soccer Club

- Penny P.
Bethel AME Church - Kansas

- Dr. John S.
Holy Family Catholic School

- Alice K.
Temple Administrator
Barnert Temple Preschool - Franklin Lakes, NJ

- Nello P.
Gannets

Malibu Community Action Network

- Paul K.
Heywood Elementary

- Alvin Y.
Bethel Mennonite Church

- Diane M.
St. Patrick Church Youth Ministry

- Linda B.
Riverwalk Marketplace

- Matthew W.
United Soccer Leagues